Author: Captain George Dom, USN(Ret)

Building trust: experience from the field

In mid-2015, I began a new position as the leader of a relatively small team of 12 people that had suffered through several years of poor leadership. The culture was rife with mistrust and unhappiness. Upon arrival, I began to apply the 5C’s in order to build trust and positive momentum. Character Commitment Competence Connection Communication First,

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Communication: the stories we assume

Communication is the lubricant of the high-trust engine. In a dynamic relationship when communication is lacking, trust is in jeopardy. During a Blue Angel airshow, the leader is making routine radio transmissions regarding where the formation is and what is coming next (“We’re behind the crowd, setting up the Diamond Roll maneuver”). These messages reassure

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