Category: Communication

Communication: nobody wants to read your sh#t.

The biggest communication problem for leaders is the presumption it has occurred. “I sent the email to the team; they got the word.” “I gave the speech; they heard me.” “I explained it to him on the phone; he gets it.” They don’t get it. At least not yet. Why not? You’ve been thinking about

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Communication: the stories we assume

Communication is the lubricant of the high-trust engine. In a dynamic relationship when communication is lacking, trust is in jeopardy. During a Blue Angel airshow, the leader is making routine radio transmissions regarding where the formation is and what is coming next (“We’re behind the crowd, setting up the Diamond Roll maneuver”). These messages reassure

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