Modern High-Trust Leaders achieve organizational agility and resilience by having the courage to build shared consciousness.
Ignoring someone’s email is digital snubbery.
The biggest communication problem for leaders is the presumption it has occurred. “I sent the email to the team; they got the word.” “I gave the speech; they heard me.” “I explained it to him on the phone; he gets it.” They don’t get it. At least not yet. Why not? You’ve been thinking about
A common saying in politics when a public figure is embroiled in a personal crisis: “It’s not the crime, it’s the cover-up.” A similar saying regarding high-trust leadership might be, “When trust is broken, it may be a misunderstanding.” When deep trust is lacking, it is not uncommon to rush to judgement and not take
Communication is the lubricant of the high-trust engine. In a dynamic relationship when communication is lacking, trust is in jeopardy. During a Blue Angel airshow, the leader is making routine radio transmissions regarding where the formation is and what is coming next (“We’re behind the crowd, setting up the Diamond Roll maneuver”). These messages reassure